Claire Bennett Communications Pty Ltd (ABN 55 624 610 831), trading as Bennett Agency (“we”, “us” or “our”), is committed to protecting your privacy and managing your personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you can access or correct it or make a complaint.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this Policy.
1. The personal information we collect
The kinds of personal information we collect and hold may include:
Your name, email address and phone number;
The content of any enquiry or correspondence you send us;
Information you provide when subscribing to our e-newsletter;
Technical and usage information about your interaction with our website, including your device, browser, pages visited and similar analytics data.
2. How we collect personal information
We collect personal information in the following ways:
Directly from you
We collect information you provide directly to us through our website contact form, our e-newsletter sign-up form, and when you speak with us by telephone.
Automatically through website tracking tools
When you visit our website, certain information is collected automatically through website tracking and analytics tools, including Meta Pixel and Plausible Analytics. These tools help us understand how visitors use our website and how our marketing performs.
Cookies
Our website uses cookies and similar technologies to enable website functionality, remember your preferences and gather analytics data. Most web browsers allow you to control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function as intended.
3. Why we collect, hold, use and disclose personal information
We collect, hold and use personal information for the following purposes:
To respond to your enquiries and communicate with you;
To send our e-newsletter and marketing communications where you have subscribed or consented;
To improve and measure the effectiveness of our own marketing;
To improve the services we provide to our clients;
To operate, maintain and improve our website; and
To meet our legal and regulatory obligations.
4. Disclosure of personal information
We do not sell your personal information. We may disclose your personal information to our information technology (IT) service provider, who assists us in operating and maintaining our systems and website. We require our service providers to handle personal information consistently with this Policy and applicable privacy law.
We may also disclose personal information where required or authorised by law.
5. E-newsletter and overseas storage
Our e-newsletter subscription data is stored and managed using Mailchimp, an email marketing platform operated by Intuit Inc. Mailchimp stores data on servers located in the United States. The tracking and analytics tools we use (such as Meta Pixel) may also involve the transfer or storage of information overseas, including in the United States. This means some of your personal information may be stored or processed outside Australia.
You can unsubscribe at any time by clicking the unsubscribe link in any newsletter, or by contacting us using the details below.
6. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below. We will respond within a reasonable period. In most cases there is no charge for requesting access, although we may charge a reasonable fee for the time and costs involved in supplying information for more substantial requests.
7. How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to respond within a reasonable period. We will investigate your complaint and let you know the outcome.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, by phone on 1300 363 992, or by post to GPO Box 5288, Sydney NSW 2001.
9. How to contact us
For any privacy enquiries, requests or complaints, please contact:
Privacy Contact: Claire Bennett
Phone: 0410 763 940
Email: claire@clairebennett.com.au
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the “Last updated” date at the top of this Policy indicates when it was last revised.